Customer Success Consultant

Will you become our Deep-Dive Product Specialist? Do you have a passion for training people, setting up processes, and delivering rock-solid expert advice?

As a Customer Success Consultant at 12Build, you roll up your sleeves for the execution and functional adoption of our platform. While you don't carry the primary sales quota, you bring a sharp commercial mindset to seamlessly implement our software, train project teams, calculators, and buyers at major main contractors, and ensure they understand the platform inside out. A challenging role where you can fully leverage both your educational skills and process-driven expertise!

What will you do?

• Onboarding & Implementation: You design and guide tailored online and on-site onboarding journeys, mapping out the path for new customers to get off to a flying start.

• Training & Knowledge Sessions: You deliver targeted, interactive training sessions and webinars on complex product features, such as smart document management, advanced Marketplace searches, and structuring procurement phases.

• Business Reviews & Evaluations: You conduct annual Business Reviews and deep-dive evaluations, diving into workflows to ensure our software still perfectly aligns with the main contractor's daily operations.

• Process Optimization: Acting as a trusted advisor, you help customers uniformly and efficiently secure their tender and procurement phases (from calculation to execution) within our platform.

Sven’s tip for new 12Builders:

“Finding your own style and using it to inspire your colleagues is strongly encouraged!”

Who is 12Build?

With a healthy dose of Drive, Openness and Happiness, we are building a transparent construction sector. We are not only a SaaS platform that connects construction companies and promotes collaboration, we are also the market leader in the Netherlands. We have been around for almost twenty years and we are still growing. Our team now consists of more than 90 colleagues, working together from two offices and various home offices throughout Europe. A large part of the construction world in the Benelux, Germany and Denmark already works on our platform and uses our software on a daily basis. And we have the ambition to conquer the whole of Europe!

What do we expect from you?

• Experience as an Expert: You have gained solid experience as a Consultant, Trainer, Implementation Specialist, or Product Specialist within the SaaS industry.

• Strong Educational Skills: Engaging groups and explaining complex topics clearly? That is exactly what gives you energy.

• Analytical & Process-Driven: You quickly grasp the complex business processes of major main contractors. You think in terms of structures and workflows, rather than just software buttons.

• Language Professional: You have a flawless command of the Dutch language, both spoken and written.

• Team Spirit: Besides your professional expertise, you bring a healthy dose of positive energy and are, of course, you are a fantastic colleague to your team members.

What do we offer you?

• A starting salary between €4,600 and €5,200, based on a senior job level.

• A lease car with a budget of +- €900 per month and a phone.

• Lease a Bike with a €10 monthly employer contribution.

• You choose your own hardware. Windows, Mac, Linux: anything is possible.

• The option to work both at home and at the office. You will receive a home working allowance for the days you work from home (€75 net per month if you work from home full-time).

• If you work at the office, you can leave your lunch box at home; we provide a free lunch every day.

• Working in an organisation where culture really is number one. Read here how we do that.

• No towering hierarchical layers. Just a flat organisation with short lines of communication, which makes things easy.

You've taken the time to read this text all the way through. That says it all, right? So feel free to apply!

Do you have any questions or are you still a little unsure? No problem! Feel free to send an email to Leonie from HR (l.vanmook@12Build.com).

See you soon!